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Help Center & FAQs
Everything couples usually ask — booking, packages, timelines, galleries, albums and travel.
[ Booking ]
How far ahead should we book?
Peak-season Saturdays (June–September, December) usually book 8–12 months ahead. Elopements and weekday weddings are often available with 2–3 months’ notice. If your date is close, ask anyway — cancellations happen.
How do we reserve our date?
A signed agreement and a 30% retainer reserve your date; the balance is due one week before the wedding. Until both are in, dates are first-come, first-served.
Which package fits a 50-guest wedding?
Essential covers most half-day celebrations beautifully. If you want preparations through dancing with two photographers, choose Signature. Tell us your timeline and we will recommend honestly.
[ On the day ]
Will you stage or interrupt moments?
No. Ceremonies and celebrations are documented as they happen. The only directed time is a short portrait window and organised family portraits — usually under thirty minutes combined.
Can we give you a shot list?
A short list of must-have family groupings, yes — send it two weeks before. A minute-by-minute list of moments, please don’t: it keeps our eyes on paper instead of your day.
Do you photograph other cultures and traditions?
Gladly — Balinese, Javanese, Chinese, Indian, Western and blended ceremonies are all familiar to us. We always ask about customs and restricted moments beforehand.
[ Galleries & albums ]
When and how do we receive photos?
A sneak-peek gallery arrives within 72 hours; the full hand-edited gallery follows in 4–6 weeks via a private online link you can share with family.
Do we get printing rights?
Yes — every package includes personal printing rights. For heirloom-quality results, order through our Keepsakes shop: the papers and canvases are calibrated to our files.
How do albums work?
You choose favourites from your gallery; Marcus designs the layout; you approve two revision rounds. Printing and binding take 4–5 weeks. Albums can be added to any package, any time.
[ Travel ]
Do you travel outside Indonesia?
Yes — around 15 destinations and counting. Domestic travel is included in most packages; international elopements add flights and accommodation at cost, quoted upfront.